Privacy Policy
What is Personal Information?
In this Privacy Policy, the term "Personal Information" refers to information defined under the relevant privacy laws. It generally includes any data that can personally identify you, such as your name, address, phone number, email address, and occupation. If we collect data that personally identifies you or makes you reasonably identifiable, that information will be considered Personal Information.
What type of Personal Information does Di Dixon and Home & Hearth Buyers Agents collect and hold about me?
Di Dixon and Home & Hearth Buyers Agents may collect the following Personal Information from you if you are a current or prospective vendor, purchaser, or if you visit our website or make an inquiry through another method:
Contact details (including name, address, phone number, and email address);
Current property ownership and title details;
Desired property ownership details;
Details of properties sold or acquired by you.
At times, we may also need to request other types of Personal Information to provide services to you effectively.
How does Di Dixon and Home & Hearth Buyers Agent collect Personal Information about me?
We collect Personal Information directly from you whenever possible, whether through written correspondence, email, website usage, or conversations with our representatives.
Additionally, we may collect information from third-party sources such as:
Public databases like the Telstra White Pages, Australia Post, Titles Office, or other property databases;
Referrals from current clients.
What happens if we can’t collect your Personal Information?
If you do not provide us with the Personal Information described above, some or all of the following may happen:
we may not be able to provide our services to you, either to the same standard or at all;
we may not be able to provide you with information about services that you may want, including information about new properties that are available for purchase; or
we may be unable to tailor the content of our website to your preferences and your experience of our website may not be as personalised or useful.
Why does Di Dixon and Home & Hearth Buyers Agents collect, hold, use and disclose your Personal Information?
Home & Hearth Property collects this information for a range of purposes including:
Providing you with services and/or products you require;
Complying with local, state, and federal laws related to real estate transactions and administration;
Assisting you with related services through third-party partner businesses;
Internal administration, marketing, planning, product development, and research;
Keeping our records up-to-date;
Responding to your inquiries promptly;
Informing you about services of interest to you;
Sharing your information with contractors or service providers;
Processing and responding to any complaints.
We do not sell, rent, or disclose your Personal Information to third parties unless described in this policy.
How does Di Dixon and Home & Hearth Buyers Agents use my Personal Information?
We will only use or disclose your Personal Information for purposes including:
Compliance with real estate regulations and laws in Australia;
Efficient service delivery and improvements;
Other related purposes you might reasonably expect;
Providing access to secure areas of our website;
Sharing Personal Information with contractors, service providers, or third parties for business purposes;
Administrative, planning, and research activities;
Compliance with legal obligations.
We will only use or disclose your information beyond these purposes with your express consent or if required by law.
What about direct marketing?
We may send you marketing communications about services we believe may interest you, including offers from Di Dixon and Home & Hearth Buyers Agents and our business partners. These communications may be sent via mail, SMS, fax, or email, following applicable marketing laws.
You will have the opportunity to opt out of future marketing communications through an opt-out mechanism. If you prefer a specific communication method, we will do our best to accommodate your preferences.
The Di Dixon and Home & Hearth Buyers Agents Website
This policy also applies to our website. We may use "cookies" to track your interactions with our site and enhance your experience. Cookies do not collect Personal Information, but you can disable them through your browser settings.
We may also log IP addresses to monitor website trends and performance.
Please note that while we strive to maintain the security of your online information, the Internet is inherently insecure, and we cannot guarantee the protection of data transmitted online.
Our website may contain links to third-party websites, but we are not responsible for their privacy practices or content. You are encouraged to review the privacy policies of any external sites.
Form Submission Disclaimer
When submitting any form on our website or via other methods, your Personal Information will be securely handled by Di Dixon and Home & Hearth Buyers Agents. We will not share, sell, or pass on your details to any third party without your express consent, except as required by law.
What happens if I want to access or correct the Personal Information held about me?
You may request access to or corrections of your Personal Information at any time. We will respond to such requests as promptly as possible, subject to some exceptions. There are some situations where we may deny access, such as if it would create a serious threat to someone’s life or health or if providing access is otherwise unlawful.
Who does Di Dixon and Home & Hearth Buyers Agents disclose my Personal Information to?
We may disclose your Personal Information:
to Di Dixon and Home & Hearth Buyers Agents employees and our contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide services to you;
to suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
to any organisation for any authorised purpose with your express consent.
How does Di Dixon and Home & Hearth Buyers Agents keep my Personal Information secure?
Di Dixon and Home & Hearth Buyers Agents will take reasonable steps to ensure information it collects, uses or discloses is stored in a secure environment that is accessed only by persons authorised by Di Dixon and Home & Hearth Buyers Agents so as to prevent interference, misuse, loss, unauthorised access, modification or disclosure.
If the Personal Information is no longer needed for any purpose, it will be destroyed.
Di Dixon and Home & Hearth Buyers Agents endeavour to provide a secure environment and a reliable system but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure.
Who do I contact for further information?
Diane Dixon
+61 412 692 916
PO Box 2193
Bowral, NSW 2576
di@homeandhearthproperty.com.au
What if I have a complaint or concern?
If you have a complaint or concern you can email di@homeandhearthproperty.com.au - we will do our best to try and resolve your complaint within 90 days.
How does this policy change over time?
Di Dixon and Home & Hearth Buyers Agents may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our website and will be effective from the date of posting.
This privacy policy was last updated on the 25th of October, 2024.
Although Di Dixon and Home & Hearth Buyers Agents intend to observe this policy at all times, it is not legally binding on Di Dixon and Home & Hearth Buyers Agent in any way unless as otherwise described as required under the relevant legislation. From time to time Home & Hearth Property may regard it as necessary or desirable to act outside the policy.